Terms and Conditions
Terms and Conditions
Wertivia s.r.o.
Registered office:
Rybná 716/24, Staré Město
110 00 Prague, Czech RepublicCompany ID: 295 59 774
IBAN: CZ6820100000002203507804
Bank Account: 2203507804 / 2010📞 Phone: +420 603 980 237
📧 E-mail: info@wertiline.comDirectors: David Hagater and Marek Michalus
Terms and Conditions of the Company
Wertivia s.r.o.
Registered office:
Rybná 716/24, Staré Město
110 00 Prague, Czech RepublicCompany ID: 295 59 774
Bank Account: 2203507804 / 2010📧 Contact e-mail: info@wertiline.com
🌐 Website: www.wertiline.com
📞 Phone: +420 603 980 237(hereinafter referred to as the “Seller”)
These Terms and Conditions regulate the mutual rights and obligations of the Seller and the individual who enters into a purchase contract outside their business activity as a consumer, or within their business activity (hereinafter: “Buyer”) through the web interface located on the website available at www.wertiline.com (hereinafter referred to as the “online store”).
The provisions of the Terms and Conditions are an integral part of the purchase contract. Any deviations agreed in the purchase contract shall take precedence over these Terms and Conditions.
These Terms and Conditions and the purchase contract are concluded in the English language.
1. Information about Goods and Prices
1.1
Information about the goods, including listed prices and product characteristics, is provided in the online store catalog. Prices include VAT and related fees.
1.2
All product presentations in the online store are informational and do not constitute a binding offer.
1.3
Information about delivery and packaging costs is available in the online store.
1.4
Discounts cannot be combined unless agreed otherwise.
1.5
Products listed in the online store are delivered under the Wertiline brand operated by Wertivia s.r.o.
1.6
Information regarding products and materials is available at www.wertiline.com.
2. Order and Conclusion of Purchase Contract
2.1
The Buyer bears costs incurred when using remote communication means.
2.2
Orders may be placed:
- through a customer account,
- without registration via the order form.
2.3
The Buyer selects goods, quantity, payment method, and delivery method.
2.4
Before submitting the order, the Buyer may review and edit entered data.
2.5
The Seller confirms receipt of the order by email. The contract is concluded only after order acceptance.
2.6
If the Seller cannot fulfill the order, an amended offer may be sent.
2.7
Accepted orders are binding.
2.8
The Seller is not obliged to deliver goods at an obviously incorrect price caused by a technical error.
3. Customer Account
3.1
Registered users may access a customer account.
3.2
The Buyer must provide accurate and updated information.
3.3
Access credentials must remain confidential.
3.4
The Buyer may not allow third parties to use the account.
3.5
The Seller may cancel inactive accounts or accounts violating these Terms.
3.6
The customer account may occasionally be unavailable due to maintenance.
4. Payment Terms and Delivery of Goods
4.1
The Buyer may pay:
- by bank transfer to account 2203507804 / 2010.
4.2
Packaging and delivery costs are paid together with the purchase price.
4.3
Payment is due within 14 days.
4.4
Orders are processed after payment is received.
4.5
Payment is considered completed upon crediting the Seller’s account.
4.6
No advance payment is required unless agreed otherwise.
4.7
If payment is not completed on time, the order may be canceled.
4.8
The Seller may require full payment before dispatch.
4.9
Discounts cannot be combined.
4.10
The invoice is issued electronically.
4.11 Delivery Options
- delivery to the address specified by the Buyer,
- personal pickup if available.
4.12
Delivery costs depend on the selected shipping method.
4.13
Additional delivery attempts caused by the Buyer may be charged.
4.14
The Buyer must inspect the package upon receipt.
4.15
Invoices are sent electronically.
4.16
Ownership transfers upon full payment and delivery.
4.17
Delivery time depends on product availability and production time.
5. Withdrawal from Contract
5.1
Consumers may withdraw from the contract within 14 days.
5.2
The withdrawal period starts from receipt of goods.
5.3
Withdrawal does not apply to custom-made or personalized products.
5.4
Withdrawal must be sent within the legal deadline.
5.5
A withdrawal form may be provided by the Seller.
5.6
Returned goods must be sent back within 14 days.
5.7
Refunds are issued within 14 days.
5.8
Refunds cover the cheapest offered delivery method only.
5.9
Refunds are processed after the goods are returned.
5.10
Returned goods should be unused and undamaged.
5.11
The Seller may withdraw from the contract if goods become unavailable.
6. Rights from Defective Performance
6.1
The Seller guarantees that goods are free from defects upon delivery.
6.2
Consumer rights for defective goods apply within the legally required period.
6.3
The Buyer may request:
- repair,
- replacement,
- price reduction,
- withdrawal from the contract.
6.4
Complaints should be sent together with proof of purchase and product documentation.
6.5
The Seller shall handle complaints within the statutory period.
Final Provisions
These Terms and Conditions become effective upon publication on the Seller’s website.
The Seller reserves the right to modify these Terms and Conditions at any time.
Any disputes shall be governed by the laws of the Czech Republic.